Refund and dispute policy

This policy applies to paid subscriptions for Sforza, operated by Aksu Tech, Inc. It applies to each customer from their first charge.

If you are not satisfied after subscribing, you may request a full refund of your first subscription charge within fourteen days of that charge. Renewal charges are not refundable once a billing period has started, except where required by law or where the charge resulted from our error, such as a double charge or a charge after a confirmed cancellation. Approved refunds are returned to the original payment method, normally within ten business days.

Email support@sforza.ai from an address associated with your account, stating the company name and the charge concerned. We confirm receipt within two business days and resolve refund requests within ten business days.

If you believe a charge is incorrect, contact us within sixty days of the charge. We will investigate, share our findings with you, and correct any error we find, including by refund or credit. Raising a dispute does not affect access to the Service while the matter is being reviewed.

Please give us the chance to resolve a billing problem before disputing a charge with your bank or card issuer. Chargebacks on charges that we have already refunded, or that follow from usage the account plainly authorized, may lead to suspension of the account after notice.

Aksu Tech, Inc., support@sforza.ai.