Cancellation policy

This policy describes how Sforza subscriptions end and what happens to your documents afterwards. The data retention terms in sections 3 and 4 apply to every account.

A company administrator may cancel at any time from the account settings or by emailing support@sforza.ai. Cancellation takes effect at the end of the current billing period; until then the Service remains fully available. No further charges are made after cancellation takes effect.

Your documents are never held hostage. When a subscription ends, the account moves to read-only: every stored document remains visible and downloadable, and exports remain available, but new documents, invitations, and assisted features are disabled.

Read-only access and stored data are retained for ninety days after cancellation. During this period we send clear reminders before any deletion. If the subscription is not resumed within the ninety days, the account and its stored documents are permanently deleted, after which they cannot be recovered by us or by you. Records we are legally required to keep, such as billing records, are retained for the legally required period only.

Resuming the subscription at any point within the retention period restores full access to the account and its documents exactly as they were left.

Aksu Tech, Inc., support@sforza.ai.